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Refund & Cancellation Policy

Last updated: September 25, 2026

This Refund & Cancellation Policy applies to services purchased from Alexton Scale Media LLC (“we,” “us”). It forms part of our Terms & Conditions. If a signed Proposal contains different refund or cancellation terms, the signed Proposal controls.

1. Nature of Our Services

We sell professional marketing services, not physical goods. No physical products are shipped, so there are no product returns. Refunds relate only to service fees paid to us.

2. Cancelling Ongoing (Monthly) Services

• Monthly retainers may be cancelled at any time after any initial term stated in the Proposal by emailing support@alextonscale.com with the subject line “Cancellation.”
• Cancellation takes effect 30 days after we receive notice. Services continue, and the final month is billed, during the notice period.
• We confirm every cancellation request in writing within two business days.
• On cancellation we return or transfer all Client-owned ad accounts, assets, creative and data, and remove our access on request.

3. Refund Eligibility

Situation	Refund
You cancel a one-time project before any work has started	Full refund of amounts paid
You cancel a one-time project after work has started	Refund of amounts paid, less the value of work completed to date (calculated on the milestones or hours set out in the Proposal)
We are unable to start or complete agreed work for reasons within our control	Pro-rated refund for undelivered work
Prepaid monthly retainer for a month in which services have already been delivered	Not refundable
Duplicate payment or billing error	Full refund of the amount charged in error
Advertising spend paid to Meta, Google or other platforms	Not refundable by us — ad spend is paid directly to the platform and governed by the platform’s own terms

Because advertising results depend on factors outside our control, refunds are not issued based on campaign performance alone. If you believe agreed deliverables were not provided, please contact us and we will review the matter in good faith.

4. How to Request a Refund

1. Email support@alextonscale.com with the subject line “Refund Request,” including your company name, invoice number and the reason for the request.
2. We acknowledge your request within two business days and aim to reach a decision within ten business days.
3. Approved refunds are issued to the original payment method (or by bank transfer to the paying account) within ten business days of approval. Your bank may take additional time to post the funds.

5. Billing Disputes

If you have a question about any charge, please contact us first at support@alextonscale.com — most billing questions are resolved within a few business days. Contacting us before disputing a charge with your bank or card issuer lets us resolve the issue faster and without fees for either party. This does not limit any rights you have under applicable law or your card issuer’s rules.

6. Contact